Refund & Cancellation Policy

1Cancelling

You can cancel your Premium subscription at any time, with no cancellation fee:

• In the app: click your account picture in the top-right corner and choose Manage subscription. This opens the customer portal of Creem, our payment provider and Merchant of Record, where you cancel with one click.
• From your receipt: every payment receipt email from Creem contains a link to the same customer portal.

2After you cancel

Cancelling stops future renewals. Premium stays active until the end of the period you have already paid for, and then the app switches to the Free plan. Your videos, drafts and settings stay on your computer and are not affected. You can subscribe again at any time.

3Refunds

• New subscriptions: if Premium is not right for you, ask for a full refund within 14 days of your first payment.
• Renewals: if you forgot to cancel, ask within 14 days of the renewal charge and we refund it, provided Premium was not used in the new period.
• Technical problems: if a problem on our side kept Premium from working and we could not fix it, we refund the affected period.
• Refunds are made by Creem to the original payment method. When a payment is refunded, the Premium period it paid for ends.
• Nothing in this policy limits rights you have under consumer law in your country.

4How to ask for a refund

Write to ya.madam.bez.prav@gmail.com from the email you used at checkout, and include the order number from your receipt. We answer within a few working days. If you do not hear from us within 7 days, you can also contact Creem support through the customer portal.

5Chargebacks

Please contact us before disputing a charge with your bank: a refund is faster for everyone. If a payment is disputed, the Premium license it paid for is suspended while the dispute is open.

6Contact

See also the subscription terms and the Privacy Policy.

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