1Contact support
Email ya.madam.bez.prav@gmail.com. We answer within a few working days.
To help us answer quickly, include:
- what you were doing and what happened instead;
- the app version (full number in Settings → App, Настройки → Приложение) and your Windows version;
- for payment questions, the order number from your Creem receipt and the email used at checkout.
Never send us passwords, API keys, OAuth tokens or client secrets. We will never ask for them.
2Platforms
Which platforms does the app support?
YouTube is fully supported: uploading Shorts and long-form videos, editing metadata, scheduling and channel analytics. TikTok and Instagram (professional accounts) can be connected through their official sign-in, which currently identifies your account in the app; publishing and analytics for them are not available yet. More platforms will be added over time.
What do I need to run it?
A Windows computer. UnkiSocialManager is a desktop application; it does not run in the browser.
Why does Instagram ask me to sign in again?
The Instagram access token is kept only in memory and is never written to disk, so after you restart the app you sign in again.
3Plans & billing
What is the difference between Free and Premium?
Free includes 5 video uploads to YouTube per week and 1 AI researcher request per day; everything else works without limits. Premium ($3/month or $28.80/year) removes both limits and works on up to 3 computers. See Pricing.
How do I cancel or get a refund?
Click your account picture in the app and choose Manage subscription. Refunds are possible within 14 days; see the Refund & Cancellation Policy.
Who processes payments?
Creem, our Merchant of Record. We never see your card or bank details.
4Privacy & data
Are my videos uploaded to your servers?
No. Videos, drafts, analytics and platform data stay on your computer and go only to the platform you publish to, or to a cloud AI provider if you enable one. Our license server stores only what is needed to check your plan. Details: Privacy Policy.
How do I disconnect an account or delete my data?
Follow the steps on Delete your data: disconnect accounts in the app, revoke access on the platform, delete local data, and email us to delete your license account.
5Publishing safety
Can the app change my channel without me?
No. A newly connected channel is read-only. Nothing is uploaded, edited or published until you turn on publishing mode in the app and approve a batch. The optional autopilot, which approves AI-prepared batches for you, is off by default and asks for confirmation before it is enabled. You can review and cancel before anything goes live.